“Subpar customer service in Spring Kitchen restaurant, part of DoubleTree Hilton Wellington.We used First Table to try this restaurant for the first time, it’s a great website to encourage new patrons to venues. We arrived and were the only people in the entire restaurant. I ordered a medium rare ribeye steak main course with green beans and twice cooked potatoes as side dishes. When the food arrived my steak was cooked through - it was not medium rare. I returned it. We could hear the waiter, chef and Manmeet (unsure of job title) discuss that there were no ribeye steaks and to offer me a tenderloin instead. This discussion went on for five minutes as my friend ate her main before they approached the table. I agreed reluctantly to a substandard steak. I waited patiently for a further 20 minutes for this steak to arrive. I was not offered new hot sides to replace the ones that had gone cold while waiting for this to arrive. While waiting for the second steak to arrive I clearly heard the chef tell the waiter and Manmeet to not charge me for the steak as it was the kitchen’s fault the steak was not cooked to order the first time (remember there is no one else in the entire restaurant at this point). I thought ‘great customer service, I’ll stay for dessert now’.Ordered dessert - which was wonderful. Went to pay the bill and the ribeye steak was still on it. I challenged Manmeet. His response was that they had “offered a solution” by giving me the option to have a replacement steak. I explained that I heard the chef state not to charge me. Manmeet said that the chef said not to charge me for the ribeye but charge me for the tenderloin (they are the same price) and remember the receipt states ribeye (picture included in review where possible) so this is clearly untrue.I asked what the compensation was for waiting nearly 30 minutes to eat my meal while my friend had finished hers. Again Manmeet said that they “offered me a solution” by replacing the steak that was not cooked to order with a completely different steak. I then went to speak to the chef and she apologised and confirmed that she said to not charge me for the steak. When I challenged Manmeet he said the chef has no say over the final bill and he has decided to include the steak in the final total with no compensation for the issues experienced.I would not eat here again and I highly recommend you do not either. Had I not heard the chef clearly state to refund the meal I would have left after the main course myself. I sincerely hope the restaurant and hotel invest in some customer service training.”

“O atendimento ao cliente foi ótimo, indo além para tornar a nossa estadia confortável. Eu gosto especialmente de como o local é tão perto das lojas. Eu gostaria de saber como o buffet de café-da-manhã era pré-covid, mas no geral a comida era muito bem feita.Minha única reclamação seria o baixo fluxo de ar do ar condicionado em nosso quarto (feito para noites desconfortáveis ​​para o marido).”