We stayed in a room without a balcony with a full Gulf view. The room was nice with a beautiful view of the ocean. The bed was very comfy. Service is good and everything is conveniently located. NOTE: There are 2 different rooms. The ones with the patio, which we've stayed at before, are more dated and the beds less comfy. The ones without the balcony (listed as Full Gulf View when you're booking) are larger and the beds more comfortable. Important distinction for what you're looking for when you book.

Overall no complaints. Front desk staff and management were polite. They upgraded my room to a king bed, without asking. No balcony, but no complaints because the view was perfect. The hotel is older and needs touch ups but that’s expected. The room was clean, the window could have been touched up. I didn’t use the bar, restaurant, or pool. Plenty of parking, valet isn’t mandatory but self parking is $12/daily. Great location with walking distance to restaurants, grocery store, and the beach.

Location was good. The hotel itself was nice with a good pool. The staff, with the exception of desk clerk Jerry, was terrible. We called when we were on our way to ask a few questions and the lady on the phone asked for reservation number and we said hold on one second while I find that and she said "oh Jesus Christ", Couldn't believe how rude she was and when we arrived it was no better. Front desk clerk asked a staff member to take our luggage up on the cart and she replied "why don't you do it yourself, it's not my job" Desk clerk (Jerry) seemed beyond embarrassed and my friend said why don't you give it to me and I'll just do it myself, Jerry insisted he would take care of it for us and he left the desk to take us to our room. Our room wasn't exactly clean, there was even a bag of several pair of dirty beach shoes sitting on the table. Staff seems to be the issue with this place. We never got any kind of cleaning service and had to ask someone to take our trash for us. I wouldn't recommend this place as there are too many others to choose from. For the price and the namesake, I would expect more. I've stayed at red roofs that were cleaner with more friendly staff.

TLDR: Rooms felt outdated, musty, and grimy. Only stayed 2 nights, departed early. I don't generally write reviews critiquing everything, but this hotel was largely disappointing. I was there for 2 nights and departed early. The lobby was welcoming and all the staff were very personable. The hotel offers valet, but I never had any trouble parking my car myself in the lot behind the hotel. Upon entering my room, the decor was very outdated and had an overall musty smell. The room (balcony with gulf view) had a decent view, but the room, bathroom, and balcony were pretty small. Realistically only 1 person at a time can fit on the balcony. It's pretty iffy. The bed itself was an old spring mattress and is in need of updating. The bed and pillows had a musty, mildew smell that was off putting. Despite signs EVERYWHERE saying everything is disinfected, I found multiple areas that weren't cleaned. For example: the remote, door handles, the curtain, crumbs behind TV, dust around the mini fridge. I bring disinfectant wipes for high-touch areas for this reason. Moving on to the bathroom - it's small. The floor floods every time you turn on the shower because there's no shower liner. I opted to just put towels all over the floor. There is a "pull-bar" but the shower is SO slippery, it needs texture to prevent falls. To add on to the bathroom, there was no vent so any steam wasn't being vented out properly. I also had to request hand soap, there was none when I walked into the room. The hotel itself is very conveniently located. There's plenty of restaurants in the area, and it's a 2 minute walk from the beach. The pool is pretty awesome too when it's not packed. Swim up bar is available. Overall, for ~$300 a night, I'd expect more from the hotel. Better bedding would be a start. In the current state, I'd rather stay in other luxury hotels in the vicinity

My husband, 2 year old, 7 month old, and I stayed 4 nights on a short summer get away. We arrived around 10:00pm on a Tuesday night and when we went to check in, we were told that they had overbooked our room so we were put in a different (older and bad view) room than what we had reserved and they would switch us the next day. We were unhappy because we purposely asked for a King bed because my kids sleep with us and will not sleep without us. So my husband and I each took a child and slept in separate beds. Then time came to switch rooms. With the kids it was a huge hassle because anyone knows with kids (especially babies) they require a lot of stuff. The hotel comped breakfast one morning and valet parking for us and also gave us one extra night at the same rate even though the rate was way more. The King bed room was much nicer than the first night and the view was amazing. My daughter loved looking out the window at the ocean. The beds were also very comfortable. The hotel definitely did make up for the mishap and the staff were all very nice. Michael, the head valet, was absolutely amazing and helped us move all our bags. He shared with us about his family and kept apologizing that we had to switch with the kids. Every time he saw us at the hotel he always asked how we were doing and told us to let him know if we needed anything. I honestly can't say enough nice words about him and you can tell he was so sincere.

During my November trip due to personal reasons I needed to cancel my checked in room wasn’t sure however Peggy and Lily at front desk were such helpful staff and got me out of trouble for the...

Just want to applaud the service & staff at Hilton-Galveston as they were unparalleled with their performance and dedication to their craft while being courteous, accommodating, helpful, friendly...

Arrived earlier than usual, just after noon. Was greeted at the front desk by Althea. I apologized for being early but she got me a room plus an upgrade to a balcony on the top floor. She was so...