“Pros: Clean and spacious room that comes with a bathtub and two sinks, good view that overlooks MBS, good deal that came with complimentary breakfast and $80 Chatterbox voucher, and a birthday cake for my Little One upon my request Cons: I was quite irritated by the front desk lady. She wasn't really quite approachable. Long queue to check in; luckily I checked in early at 2pm. Long queue at concierge desk. What irked me the most was that, I had booked 2 rooms and requested for the rooms to be adjacent to each other days before my arrival. However, while my first room was ready at 2pm, my second room was ready only after 3.11pm and it was after making 2 calls to the front desk. The duty manager was very aloof while attending to my queries. The reply given was that the hotel had to cater to my request for adjacent rooms, hence the delay even though I called in days ahead with this request. Hello? What kind of answr is that? Did I also mention that he answered in such a curt manner and hung up before I had a chance to reply? Oh yes, I was having stomachache (due to my own misadventures in eating cockles elsewhere). The toilet paper wasn't of good quality... There was also no air freshener and essential oils diffuser provided in the rooms. If you want a truly 5 star service from a 5 star hotel, you might want to look for it elsewhere.”

“Before it is due to be taken over by Hilton Singapore Orchard on March 2022, Mandarin Orchard was having a promo so it was a deal not to be missed. With the great location and low price, it allowed for a wonderful staycation. A great regret that the earlier SG$100nett per night offer was missedThe 3 different rooms types of Deluxe, Superior Deluxe and Premier were the same size but with some differences in the rooms. The room with the best bathroom is the Premier Room with the wider and longer bathtub versus the older and smaller bathtub in the other 2 types.Due to COVID-19 Safe Management Measures, the Pool is only open to 5 persons per 1 hr time slot. However, the pool is only opened from 7am to 7pm daily and closes whenever there is rain. The gym is opened for longer from 6am to 9pm but is limited to only 2 person in there per 1 hr time slot. Also, users for either the pool or gym must be registered staying guests, not visiting guests.Breakfast was originally at the Chatterbox restaurant and it was awful with the food being cold and salty. When it was closed for renovation in preparation for the upcoming takeover, In-Room Breakfast was offered for those with breakfast inclusive in their bookings. Although the breakfast items for In-Room is similar, surprisingly, it tastes much better. The best of which was the Nasi Goreng Istimewa with Triple Sunny Sideup Egg. Yummy!Overall it was a great stay at a hotel with wonderful service and spacious room space at an affordable rate. Docking one star because of the shower over bath setup, which is very dangerous as it is a tripping, falling and slippery hazard.With prices for Hilton when it takes over the 2 towers showing up on the Hilton website already, this may be the last stay at this building given the high prices. Those are definitely prices that are all out to make up for the losses of these 2 years of COVID-19.”