“Customer service of a high-end hotel, with an affordable price. You can see they've invested in their funds in the most important aspects of hospitality. Probably the absolute best value hotel you will manage to find. While it's definitely a hotel that is cosmetically average and not shiny-new, they have done in incredible job of immense service and smart functionality that leave this hotel a gem that is easily overlooked but more than worth the relatively low price tag attached to the rates. Rooms feature smartly-designed furniture such as side tables with a pull-out shelf that is easily tucked away during the day for more room, but offers plentiful space for your devices or water bottle at night. While the building may appear a little outdated at first and isn't by any means brand new, management and staff have been incredibly smart and thoughtful about placing outlets (and USB plugs) in accessible and convenient locations that don't require you to rearrange the room for use. Furniture has surprisingly modern and useful features underneath classic-vibe wood, ensuring that most cabinets have features that pull out for accessibility and ease without feeling clunky, confusing, or unnecessary. What really makes this hotel fantastic, though, is the service. Every staff member I have interacted with has been kind, thoughtful, and cheery. From the concierge at check-in, to the breakfast staff this morning, I have felt well-taken care of even when 'm not asking for anything. The breakfast crew was so ready to jump in dote on a mother helping her son after some spilled food. The two women immediately jumped in to shoo the mother away from getting down on her hands and knees while chatting with the son and mom and ensuring things were clean for them, that the mother had help re-making the waffle she son had been excited about, and that no one was left feeling embarrassed or unwelcome after the accident. It's small touches like these that truly make a fantastic hotel; when staff is this wonderful, you know customers can expect to be taken care and made to feel at home while away. I cannot stress how wonderfully surprised I was by the cheeriness and thoughtfulness of staff in the service industry. You can tell they enjoy their environment and truly want their guests to feel safe, comfortable, and valued. I can't remember the last time I found this at a hotel in a way that felt so immensely easy and genuine. One last note; I noticed multiple guests with physical disabilities or special needs. I believe there was a some sort of conference or group. The hotel and staff went out of their way to make things as accommodating and friendly for their needs without commenting on any sort of inconvenience to them or acknowledging any alterations this caused to their usual routines. Though I don't know how the experience was on the user-end for thosem who needed it, it felt very natural and inclusive rather than alienating. The front-desk concierge went over some of the accommodations for special needs with the woman checking in before me without being prompted and in the same manner she explained services and needs for me while I was being checked in. This location could provide a master class in inclusivity & service. So grateful to experience the lovely staff on my stay.”

““Renovated” is a loose term here— a newly painted wall and some poorly installed nightstands (both of which were falling off the wall in our room). So many items broken and worn out— the hinges on the door were broken such that we couldn’t close the door normally, the shower handle only allowed you to have searingly hot or ice cold water, the bed squeaked at the slightest movement. We went back to the front desk when we first checked in because of the door closing issue, but the clerk was busy on a personal call and didn’t want to engage. When we asked if we could switch rooms, she brushed us off, telling us that there weren’t any others available (we know there were as we had booked the room only an hour earlier through the hilton app and there were many choices yet). Don’t expect to sleep well without a sleep mask— the smoke detector essentially had a strobe light on it that flashed every 30 seconds or so. The one redeeming thing was that the room was cleaned as best as a old, worn room can be. The location is also decent. One of the worst Hamptons we’ve stayed in. This is essentially a Best Western at Hampton prices. May luck be with you if you decide to stay here.”