“We checked in to Room 216 at this Marriott on Friday the 17th, early evening. It was around 10:00 pm. My daughter was lying down on her bed when she noticed something crawling on her pillow. She immediately jumped up. We saw a larger bed bug and a smaller baby bed bug. We were appalled, to say the least. We took pictures of the bug and called the front desk, reporting what we saw in our bed. The attendant at the front desk was not any all apologetic. We asked for a refund and the attendant was not willing to assist us and her only response was that she was unable to do so amd that it's up to us if we wanted to be given another room or leave. If we left to another hotel, she informed us that we would not be guaranteed a refund even though we had taken pictures of the bed bugs and had video evidence of the bugs. At 1100 pm at night, we checked out and went to a different hotel with absolutely no guarantee from the hotel or corporate Marriott that we would obtain a refund. Needless to say, it was a terrible and unsettling experience. We are very disappointed with the service received from both the local Marriott as well as Corporate Marriott.”

“Hotel was clean enough and the staff was courteous and nice. The hotel looks like it was half renovated and some of it looks worn down or is broken. The rooms smell strong like cleaner/air freshener, which made it hard for my group to sleep. It sort of smells like they used to let people smoke in here and tried to cover it, I could be wrong but the cleaner smell is enough for us to avoid staying here in the future. Woke up with a migraine.”